Guarantee & refund policy
This is the performance guarantee written into every JKD Agency client agreement, explained without the legal language. The signed agreement always governs, and you get the full document before you pay anything. This page exists so you can understand the terms before you ever get on a call.
What is actually guaranteed
60
Qualified appointments
The target you must reach within the guarantee window.
150 days
Guarantee window
Counted from your registration date.
Pro-rated
Refund if you fall short
You get back the share of the 60 you did not book.
If you complete the program requirements and book fewer than 60 qualified appointments in your first 150 days, you are refunded the percentage of the target you did not reach. Book 30 and you get 50% back. Book 15 and you get 75% back. Book none and you get 100% back.
It is not a “satisfaction” guarantee and it is not a free trial. It is a results guarantee with activity conditions attached, and the conditions are listed below because they matter more than the headline.
The refund formula
Refund = fees paid × (60 − qualified appointments booked) ÷ 60
100%
0 appointments booked
75%
15 appointments booked
50%
30 appointments booked
25%
45 appointments booked
0%
60 or more booked
“Qualified appointment” means a booked meeting with a prospect who fits the offer we build with you. The agreement, not this page, is the binding definition.
The six conditions
All six must be true for a refund to be paid. If any one is not met, the guarantee does not apply. That is the part most people skip, so here it is in full:
You booked fewer than 60 qualified appointments using the program systems.
At least 150 days have passed since your registration date.
You attended at least 12 calls with your account manager (you have access to join one per day if you wish; there is an abundance of available calls).
Every payment was made in full and on time.
You use the outreach script we advise, or a variation of it.
Your system sent at least 450 automated outreaches per business day, starting no later than 4 weeks after registration. This takes about 30 minutes per week of your or your team’s time.
Why the conditions exist
Outbound only works if it runs. 450 automated approaches a day is the minimum volume we know produces appointments for a properly built script; below that, a campaign never gets enough data to be judged. The call attendance and script conditions are there because the most common reason a client stalls is a script that does not convert. The script we advise is the one we have already proven across hundreds of campaigns, and the calls are where we catch problems early.
The honest trade-off: these conditions make the guarantee real for clients who use the systems and strategies we give them and join calls with us, so we can deliver the best results for you. If you are not committed to joining calls with your account manager and working closely with our team, this program is not the right fit and we would rather tell you that now.
How a refund is claimed
After the 150-day window, submit the refund request form (one request per client).
Give us access to your calendar booking account, your tracking sheets, and your cold outreach software so the appointment count can be verified.
Join a short video call to confirm the numbers and process the refund.
Refunds are calculated from verified booking data, not from either side’s memory of what happened. That protects you as much as it protects us.
What the guarantee does not do
It does not cover clients who skip the activity conditions. No volume, no data, no refund.
It is not a chargeback path. By signing, clients agree to use the refund process above instead of disputing the charge with their bank. Two clients have disputed anyway; you can read about that on the “Is it legit?” page.
It does not extend past the initial 150-day term. Continued access after that is optional, month to month, and arranged in writing.
It does not replace your involvement. We set up the infrastructure and write the initial campaign for you; after that the system runs on the volume you put through it, which takes only about 30 minutes per week from you or anyone on your team.
How often the guarantee has actually been paid
250+
Verified clients
B2B agencies and consultants since 2023.
7
Clients refunded
Did not reach sufficient appointments; refunded under this policy.
2
Payment disputes
Total chargebacks filed in four years of operating.
1 in 40
Clients who don’t get results
Our own count, across every client we have taken on.
We are not perfect. Roughly one client in fifty-five does not get the result, and when that happens we refund them. We publish these numbers because a guarantee nobody has ever collected on would be worth very little.
Disclosure
This website is owned and operated by JKD Agency Inc. It exists to give people researching JKD Agency one place to see every review, the written guarantee, and our refund and dispute record, with links so you can verify the details yourself. Every client named here is a real client; results shown are their reported results and are not typical or guaranteed. JKD Agency Inc. is a Canadian corporation based in Calgary, Alberta.